We have recently become aware that our Beat The Clock Stopwatch Set is not compliant with current Australian button battery regulations. Nothing is more important to us than the safety of our customers and we acknowledge the important role safety regulations play in our industry. We are therefore conducting a product recall on this item.

This item contains a button battery inside the stopwatch. Our safety warnings on the item indicate the batteries are non-replaceable - however due to a manufacturing error the stopwatches are fitted with 6x removable screws which makes the item non-compliant. If the battery compartment is opened and a button battery is swallowed there is serious risk to health. Swallowing can lead to chemical burns, perforation of soft tissue and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately if swallowed.

Product Affected: Beat The Clock Stopwatch Set
Please note: This recall is only relevant for Australia. No product sold internationally has been affected.
Item Code: #14-003
Barcode: 9341736004520
Batch Codes: 24160 and 25185
Batch numbers are listed on the side of the barcode on the back of the packaging. These toys have been sold in Australia since 1 September 2024.

No other Tiger Tribe products are involved in this recall.

What to do if you have purchased a Tiger Tribe Beat The Clock Stopwatch Set between 1 September 2024 and 12 November 2025?

• see instructions for wholesale customers below
• see instructions for consumers below

Instructions for consumers who have purchased affected stock:

1. Check the barcode and batch # to verify if your stock item is affected. If it is;
2. Stop using the item immediately.
3. Return to your original place of purchase for a full refund.
4. If you purchased directly from www.tigertribe.com.au you will have already been emailed with more detailed instructions. If you have not received this email please contact us directly.

Instructions for wholesale customers who have purchased affected stock:

1. Check the barcode and batch # to verify if your stock is affected. If it is;
2. Remove the item from sale in your store immediately (including any online store)
3. Take steps to notify any of your shoppers who have purchased the item

This can include:

• Directly contact shoppers who purchased the product via your online store (if applicable)
• Share a social media post on your channels to notify any of your customers (or repost the social media message we will post later today). This is the best image to use if you want to create your own post.
• Print and display this product recall notice in your store in a visible location.
• Message the product recall on your store website (if applicable)

 3. Offer a full refund

For any customer who returns the item, please offer them a full refund or a replacement (of a mutually agreeable alternative item) as per the ACCC consumer guarantee guidelines. We will be messaging across our communications channels for customers who have purchased the item to return the item to the original place of purchase for refund or exchange (which we will have already credited to your account). Any customer who has purchased directly from tigertribe.com.au will be instructed to contact us directly.

4. Return unsold stock to us via our Return Paid Service. We will be reworking the stock to reach compliance. Simply return stock via Australia Post with address written exactly as: Return Paid 93439
Tiger Tribe Returns
14 Viewtech Place
ROWVILLE VIC 3178
Write your name and address on the parcel as the sender in case of any issues in transit.
You can drop the parcel in a red street posting box if it fits or else at the counter inside any Australia Post outlet.

For further information or queries please get in touch.